Procedures for returning goods

The peace of mind and satisfaction of customers has always been one of the priorities of Tehran Electro Industry In this regard, Electro Sanat Tehran   strives to ensure that every order reaches the customer in the desired and expected conditions. Despite this, respected customers may face problems after purchase, in such cases, services are considered within the framework of after-sales services. Due to the wide range of product groups offered on the website  Electro Sanat Tehran, all products that must reach the consumer physically healthy, have a guarantee of authenticity and physical health and are subject to a 7-day return period.

Please note:

– In case of a credit purchase (using a discount code or voucher) after the finalization of the basket, it is not legally possible to change the shopping basket and change the invoice amount due to the reasons of canceling the purchase, removing or changing the product or the number of products, and if If the customer requests any changes, the voucher or discount code will be invalid and it is not possible to return the amount.

Conditions for returning goods

What are the conditions for using the 7-day return guarantee?

If the purchased item has a defect or technical problem.
– Bugs or technical problems must be reported within 7 days after receiving the goods Electro Sanat Tehran   be informed.
– It is necessary to keep the carton and the original box of the products until the end of the 7-day period of use, and avoid throwing them away separately.
– Using this service is only possible if the product is in its original carton or box Electro Sanat Tehran   be returned.
– Labeling or writing the description, address or any other item on the carton or the original box of the product or tearing and distorting it will eliminate the possibility of using the return guarantee.
– This service does not include technical and appearance defects (breakage, scratches and the like on the body of the product and decorative parts) caused by the user’s improper use of the product. Improper use after delivery of the product includes things such as transportation and handling, unusual use, storage and use other than and different from the product manufacturer’s recommendation.

– If the product purchased is inconsistent with the information on the website in terms of specifications or physical appearance.
– If there is a discrepancy, it must be reported to the after-sales service unit within 24 hours after receiving the goods Electro Sanat Tehran   be informed by phone, email or visit in person.
– If the discrepancy is visible without using the product, such as the color or specifications on the body, the product must be in its original condition and not used.
– The photos of the products are for informing and helping the customer to buy, and since there may be some differences with the original product in some details, it is not possible to declare a discrepancy based on them. The criterion for discrepancies in product specifications is the technical specifications listed on the website.
– If it is possible to detect the discrepancy without opening the package, it is possible to handle the customer’s request if the product has not been removed from its original state or original packaging.
– If it is possible to detect the discrepancy only by opening the packaging, it is necessary to keep the original carton and box of the products and avoid throwing them away separately.
Using this service is only possible if the product is returned to Electro Sanat Tehran in its original carton or box. Labeling or writing descriptions, addresses, or anything else on the product’s original carton or box, or tearing and defacing it, will void the return warranty.

– If the purchased goods have damage or physical and appearance defects.
– Physical damage or defects must be reported to the after-sales service within 24 hours after receiving the goods Electro Sanat Tehran   be informed by phone, email or visit in person.
– It is necessary to keep the original carton and box of the products and avoid throwing them away separately. Using this service is only possible if the product is returned in its original carton or box to Electro Sanat Tehran  . Labeling or writing descriptions, addresses, or anything else on the product’s original carton or box, or tearing and defacing it, will void the return warranty.

– If the customer abandons her purchase.

Note paragraph 1: Canceling the purchase and requesting a return applies to the product that has not been opened. Not used.

Note paragraph 2: Since Electro Sanat Tehran   is an online website  , the right to return goods according to the conditions belongs solely to the customer or the same consumer (ordering one product in quantity is contrary to the buyer’s purpose of consumption and includes the right will not be refunded).

– If the order has not been sent yet, you should cancel the order as soon as possible on the site.
– With reference to “note paragraph 1” in this case, returning the product after the approval of the after-sales service expert is only possible if the product has not been opened, is in its original condition (sealed), and has not been used. And be sent along with all the necessities and items that come with it. Also, if the product is sold with a gift, it is also mandatory to return the gift along with it.
Please note that any change in the initial conditions of the goods, even in the packaging, will eliminate the possibility of using this service.
Also, in case of canceling the purchase, the customer will be responsible for sending the goods.

– If damage has been caused due to transportation.
– The damage must be reported to the after-sales service within 24 hours after receiving the goods Electro Sanat Tehran   be informed.
– Due to the safe and standard packaging of all consignments, delivery to any of the reliable transport companies chosen by the user and declaration of the consignment note means that any incident during transport and delivery is the responsibility of the transport company. And it is quoted and Electro Sanat Tehran   compensates the damage only if the shipping company approves the order and in order to facilitate follow-up matters.
– It is necessary to keep the original carton and box of the products and avoid throwing them away separately. Using this service is only possible if the product is in its original carton or box  Electro Sanat Tehran   be returned. Labeling or writing descriptions, addresses, or anything else on the product’s original carton or box, or tearing and defacing it, will void the return warranty.
– The damaged product and all its accessories and accessories must be sent to the after-sales service with the product in the same form as the customer received it, along with the official meeting report of the shipping company and the invoice.
– If the damage is visible at the moment, the customer can refuse to take delivery of the shipment so that it can be returned to Electro Sanat Tehran for checking and resending.

Note:

After checking the returned goods by the after-sales service experts, if the goods have been returned outside of the prescribed criteria on the site and are found to be free, they will be sent to the customer. In case of customer’s objection to the delivery of a healthy product without defects, the said product will not be sent on loan for one month  Electro Sanat Tehran   remains in the after-sales service unit and upon the expiration of this deadline Electro Sanat Tehran   will not be responsible for the product and the damages caused to it or its loss.

How to send the goods?

– Please contact the after-sales service support experts before taking any action.
– From sending goods without coordination with after-sales service Electro Sanat Tehran   Please refrain.
– To send, the product must be well packed in its original box or carton, and accessories and all items must be sent with the original product.
– Labeling or writing the description, address or any other item on the carton or the original box of the product or tearing and distorting it will eliminate the possibility of using the return guarantee. (If necessary, write your explanation on the back of the purchase invoice or on a separate piece of paper.)
– Send the invoice with the goods and write the problem behind it. If sending by priority mail, also staple the postal receipt to the invoice.
If   the invoice is not sent along with the order at the buyer’s request, take a print out of the emailed invoice or write your order code and purchase details on a separate paper.

– If you live in other cities, use Pishtaz post to return the goods. It should be noted that the costs of returning the goods, other than the vanguard post, are the responsibility of the customer and the company has no obligation for these costs. However, the cost of Pishtaz post will be deposited into the customer’s account by providing the post company’s invoice and bill based on the post company’s tariffs and according to the company’s rules and instructions, after confirming the after-sales service.

Since the deposit of the shipping fee is subject to the receipt of the postal receipt, to be sure, send the receipt to the stapled invoice and with the package.

– If you are a resident of Tehran, contact   Electro Sanat Tehran   to coordinate sending a courier to pick up the goods.
– Avoid writing the address on the box or the original carton of the product separately, and if necessary, put the original box of the product in another carton and send it.

How will the shipping cost be calculated?

– If there is a technical defect, physical discrepancy or apparent damage, it is confirmed by the after-sales service experts of Electro Sanat Tehran, the shipping costs are the responsibility of this company.
– To deposit the postage fee to the customer’s account, a postal receipt with the seal of the postal company must be sent to   Electro Sanat Tehran   along with the goods.
– In case of canceling the purchase, or if the defect or discrepancy is not confirmed by the experts of Electro Sanat Tehran, the cost of sending and receiving the goods again will be borne by the customer.

After the goods arrive and are received by the after-sales service, how will the process of handling the customer’s request be?

– After-sales service experts Electro Sanat Tehran   check and control the defects announced by the customer. If there is a defect, discrepancy or damage by experts  Electro Sanat Tehran   is approved, the product will be replaced or the customer can replace his product with another model.
It should be noted that the exchange of goods is subject to the availability of the goods in the company’s warehouse. If during the investigation and during the expert testing procedures and necessary measures to replace the product, its inventory runs out;  According to the customer’s choice, Electro Sanat Tehran   will send another product or deposit the money for the returned product to the customer’s account. Obviously, if you choose another product, the difference between the price of the new product and the returned product (the amount included in the invoice) will be calculated and settled before shipping. For the more expensive item, the customer pays the difference, and for the cheaper item,  Electro Sanat Tehran  deposits the difference to the customer’s account.
– Expiration of product inventory or product price changes during exchange and return stages does not create any right for the customer and Electro Sanat Tehran   does not have any obligation to supply the same product or changes in the price of the product and only accepts the obligation to refund the amount of the product – included in the invoice – to the customer.
– After receiving and accepting the goods by Electro Sanat Tehran, depending on the type of product and the problem declared by the customer, the test and the final opinion of the after-sales service experts will take an average of 48 working hours.
– After-sales service technical experts for product testing are required to comply with the standards and instructions and procedures announced by the manufacturing companies or authorized representatives of the products and goods provided on the site. Electro Sanat Tehran   , therefore, despite the idea that product testing (even for very obvious defects) can be done very quickly, but in practice, compliance with testing procedures is time-consuming and in some cases requires coordination with the authorized representatives of that product. For this reason, the time for the expert’s opinion to change the product is considered to be 48 working hours on average, but the after-sales service will make every effort to increase the speed of testing and expertise in the shortest possible time to meet the needs of customers. Respected answer.
– Once the condition of the product is determined in the after-sales service unit, if there is a need to refund the amount, the amount will be deposited into the customer’s account within 48 working hours at most.
– The criteria of the company’s actions, opinions of technical support and after-sales service experts Electro Sanat Tehran  .

How to inform the after-sales service about your request?

Submit your request through one of the following methods:
– Or send your message on the “Contact Us” page by selecting the subject of after-sales service.

– Or send an email to info@electrosanattehran.com mentioning the tracking number of the order.

– Or contact the desired contact numbers on the site.

Note: In order to handle the request, it is necessary to mention the tracking number of the order in each of the above methods.